Corona Information ››

Vacation in times with Covid-19

We are happy to welcome our guests again at the Hotel Schindler.

However, since the COVID-19 virus will be with us for a long time, we have put together some useful information for you. The health of our guests and employees is very important to us, which is why we implement the measures prescribed to contain the virus and ensure safe cooperation at the Hotel & Restaurant Schindler.

Our protective and hygiene measures

  • Cleaning products and disinfectants are always available in all rooms and public areas
  • We always adhere to strict HACCP regulations and carefully disinfect all tables / seating / contact points after each guest.
  • Disinfection of surfaces and frequent contact points ensured.
  • Simply and conveniently scan the digital guest directory with all information via QR code

at breakfast / in the restaurant / in the bar area

  • Distance 1 meter
  • limited number of people
  • Disposable gloves in all areas at the breakfast buffet
  • One table per room for the breakfast buffet (we ask for your understanding that there may be waiting      times due to the limited number of tables.
  • Together with our cleaning partners, we have trained our employees in all areas
  • We regularly test our employees for the Covid-19 virus.
  • Our employees adhere to the legal requirements & are equipped with MNS or face visors if necessary.
  • Disposable masks are available at reception if required.
  • Guests are assigned a seat in the restaurant.

Reception & payment

  • We ask that you provide us with as much information as possible when making your reservation so that we can guarantee a quick and contactless check-in.
  • All surfaces and devices, as well as room cards or room keys, are carefully disinfected after each use.
  • Please use the option to pay your bills in the hotel and restaurant contactless by credit card.

Our common rules
Tip for behavior guidelines

  • Wearing a mask in public life is strongly recommended as third-party protection.
  • Our employees are available for all questions with eye contact and keep a physical distance from our guests.
  • We also ask our guests to refrain from shaking hands when greeting other people.
  • Wash and disinfect hands several times a day.
  • When coughing / sneezing: cover your mouth and nose with a handkerchief.
  • Take travel warnings seriously.
  • Maintain a distance of at least 1 meter from other people outside your own group of visitors.
  • Reserve a table in advance if possible, group reservations are possible.
  • Follow the instructions of the employees.
  • Observe hygiene.

All detailed information can be found at www.wko.at      

 

Frequently asked questions before your vacation

What happens if a close family member falls ill with Covid-19 and I cannot / do not want to travel?

In the event of illness of relatives, please contact your travel insurance company, as this is usually covered by cancellation insurance. If no travel insurance has been taken out, a rebooking of the stay is possible after consultation with the hotel.

What happens if the hotel or region is quarantined during my stay?

The health of our guests and employees is our top priority. For this reason, an action plan was developed in accordance with specifications from the WHO and the individual countries. This also includes the isolation of sick people on site in the hotel. In the event of an emergency, your booked room is available for isolation.

There is an exit ban in my home country, but not in the country of arrival. Can I cancel free of charge?

If it is impossible to travel to the holiday destination, it is possible to rebook the stay or rebook the deposit for another stay with us at the Hotel Schindler.

The borders are not officially open, but can I still book if I risk it and try to cross the borders?

As a company, it is very important to us to comply with the guidelines and guidelines of the individual countries. We will not refuse you the booking, but we strongly recommend that you postpone your stay to a period where crossing the border is permitted.

What happens if I get Covid-19 outside the free cancellation period?

In the event of illness, please contact your travel insurance company, as this is usually covered by cancellation insurance. If no travel insurance has been taken out, a rebooking of the stay is possible after consultation with the hotel.

I would like to cancel free of charge because my partner, with whom I booked with you, is a high-risk patient.

In the event of illness or a medical certificate, please contact your travel insurance company, as this is usually covered by cancellation insurance.

When will my deposit be returned or credited by the hotel?

We ask for your understanding, especially during these difficult times, that we have to reckon with delays in remittances. As an alternative, you of course also have the option of using the down payment made for another stay with us.

Can I cancel free of charge if a second wave breaks out and we have exit restrictions / lock down again?

Should a booking not take place in the event of a lock down or a travel warning for Austria, it goes without saying all costs (deposit ...) reimbursed / or postponed on request. This only applies to an official order from the State of Austria.

 

If you have any further questions or suggestions, please do not hesitate to contact us.

We wish you a relaxing and, above all, safe vacation.

We would be happy to welcome you as our guest at the Hotel & Restaurant Schindler.

To a nice and safe and togetherness in times like these.

Your Fahrner family with the Schindler team

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