Corona Information ››



 

Vacation in times with Covid-19

We are happy to welcome our guests again at the Hotel Schindler.

However, since the COVID-19 virus will be with us for a long time, we have put together some useful information for you. The health of our guests and employees is very important to us, which is why we implement the measures prescribed to contain the virus and ensure safe cooperation at the Hotel & Restaurant Schindler.

Current Covid-19 situation in Austria

As the Austrian government decided on Friday, November 19, 2021, a short lockdown will be imposed across Austria. The lock down is expected to last until December 13th, 2021 and ends automatically on this date. We open our hotel regularly for the winter season on December 13th, 2021 unless the lock down is extended. If the start of the winter season is postponed again, your down payments will of course be transferred back to you and there are no costs. (This only applies to an official order from the State of Austria) For future bookings, no down payments are currently made unless we know how the situation will develop. When our hotel opens, our regular cancellation conditions and deposit guidelines come into effect again.

Thank you and greetings from St. Anton am Arlberg, stay healthy!

Your Fahrner family

 

3-G becomes 2-G vaccinated or recoverd!

Dear friends and guests of the Hotel Schindler

We are already counting the days until we can welcome you to the Hotel Schindler and hope you feel the same way. With all the anticipation for the ever-approaching winter vacation, it can quickly happen that some things are forgotten when preparing for the vacation.

For this reason we are sending you the most important information you need for your stay in Austria and St. Anton in this email:

Due to the current federal COVID regulations, access to hotels, restaurants and other leisure activities (such as ski lifts) is only possible with valid 2G proof *.

* This means that you are either fully vaccinated or have recovered. The exact guidelines of the federal government are as follows:

2G proof - VACCINATION

The EU-compliant vaccination certificate, the yellow vaccination pass, a vaccination card and a printout or PDF (e.g. on the mobile phone) of the data from the e-vaccination pass are valid as proof of vaccination.

Vaccinations with an EMA-approved vaccine against SARS-CoV-2 are valid if you have already received the 2nd or 3rd dose. This vaccination certificate is then valid for 9 months from the last vaccination.

Attention: Vaccination certificates for a dose with Janssen (Johnson & Johnson) lose their validity on January 3, 2022. Therefore, a second dose is required no earlier than 14 days after the first dose in order to continue to receive a valid vaccination certificate.

2G verification - RECOVERED

People who have become infected with the virus can identify themselves with the green passport with a medical certificate, which is valid for 6 months after recovery from the corona infection. The Covid infection must have been proven molecularly (e.g. PCR test).

** The 2G rule applies to all people aged 12 and over who are no longer required to attend school. For school-age children (up to and including 14 years of age, a negative PCR test is also valid as proof!)

A detailed statement by the federal government on the current corona measures can be found at

www.sozialministerium.at

Free cancellations are only possible if our guests cannot or are not allowed to arrive due to lockdowns or the illness of COVID. Since it is possible to arrive with the vaccination or proof of health, a cancellation is not free due to the 2G rule.

We ask for your understanding, but we hope that we will soon be able to see you personally at the Hotel Schindler.

If you have any questions about the current coronavirus situation, you can contact us at any time.

Kind regards

Your Fahrner family

 

Our protective and hygiene measures

 

  • Cleaning products and disinfectants are always available in all rooms and public areas
  • We always adhere to strict HACCP regulations and carefully disinfect all tables / seating / contact points after each guest.
  • Disinfection of surfaces and frequent contact points ensured.
  • Simply and conveniently scan the digital guest directory with all information via QR code

at breakfast / in the restaurant / in the bar area

  • Distance 1 meter
  • limited number of people
  • Disposable gloves in all areas at the breakfast buffet
  • One table per room for the breakfast buffet (we ask for your understanding that there may be waiting      times due to the limited number of tables.
  • Together with our cleaning partners, we have trained our employees in all areas
  • We regularly test our employees for the Covid-19 virus.
  • Our employees adhere to the legal requirements & are equipped with MNS or face visors if necessary.
  • Disposable masks are available at reception if required.
  • Guests are assigned a seat in the restaurant.
  • Contact Tracing via QR Code scan for our restaurnat guests.

Reception & payment

  • We ask that you provide us with as much information as possible when making your reservation so that we can guarantee a quick and contactless check-in.
  • All surfaces and devices, as well as room cards or room keys, are carefully disinfected after each use.
  • Please use the option to pay your bills in the hotel and restaurant contactless by credit card.

Our common rules
Tip for behavior guidelines

  • Wearing a mask in public life is strongly recommended as third-party protection.
  • Our employees are available for all questions with eye contact and keep a physical distance from our guests.
  • We also ask our guests to refrain from shaking hands when greeting other people.
  • Wash and disinfect hands several times a day.
  • When coughing / sneezing: cover your mouth and nose with a handkerchief.
  • Take travel warnings seriously.
  • Maintain a distance of at least 1 meter from other people outside your own group of visitors.
  • Reserve a table in advance if possible, group reservations are possible.
  • Follow the instructions of the employees.
  • Observe hygiene.

All detailed information can be found at www.wko.at      

 

Frequently asked questions before your vacation

What happens if a close family member falls ill with Covid-19 and I cannot / do not want to travel?

In the event of illness of relatives, please contact your travel insurance company, as this is usually covered by cancellation insurance. If no travel insurance has been taken out, a rebooking of the stay is possible after consultation with the hotel.

What happens if the hotel or region is quarantined during my stay?

The health of our guests and employees is our top priority. For this reason, an action plan was developed in accordance with specifications from the WHO and the individual countries. This also includes the isolation of sick people on site in the hotel. In the event of an emergency, your booked room is available for isolation.

There is an exit ban in my home country, but not in the country of arrival. Can I cancel free of charge?

If it is impossible to travel to the holiday destination, it is possible to rebook the stay or rebook the deposit for another stay with us at the Hotel Schindler.

The borders are not officially open, but can I still book if I risk it and try to cross the borders?

As a company, it is very important to us to comply with the guidelines and guidelines of the individual countries. We will not refuse you the booking, but we strongly recommend that you postpone your stay to a period where crossing the border is permitted.

What happens if I get Covid-19 outside the free cancellation period?

In the event of illness, please contact your travel insurance company, as this is usually covered by cancellation insurance. If no travel insurance has been taken out, a rebooking of the stay is possible after consultation with the hotel.

I would like to cancel free of charge because my partner, with whom I booked with you, is a high-risk patient.

In the event of illness or a medical certificate, please contact your travel insurance company, as this is usually covered by cancellation insurance.

When will my deposit be returned or credited by the hotel?

We ask for your understanding, especially during these difficult times, that we have to reckon with delays in remittances. As an alternative, you of course also have the option of using the down payment made for another stay with us.

Can I cancel free of charge if a second wave breaks out and we have exit restrictions / lock down again?

Should a booking not take place in the event of a lock down for Austria, it goes without saying all costs (deposit ...) reimbursed / or postponed on request. This only applies to an official order from the State of Austria.

 

If you have any further questions or suggestions, please do not hesitate to contact us.

We wish you a relaxing and, above all, safe vacation.

We would be happy to welcome you as our guest at the Hotel & Restaurant Schindler.

To a nice and safe and togetherness in times like these.

Your Fahrner family with the Schindler team

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